Terms and Conditions

Welcome to Tusk Hill UG. By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions. Please read them carefully before using our services.

1. General

These Terms apply to all visitors, users, and customers of Tusk Hill UG.
We reserve the right to update or modify these Terms at any time. Continued use of our website means acceptance of any changes.

2. Products & Services

We provide paint/resin, tools, bitumen rollers, piping, metal folding, and bitumen membrane waterproofing solutions.
Product availability and pricing are subject to change without prior notice.
We make every effort to display accurate product descriptions and images, but variations may occur.

3. Orders & Payments

All orders are subject to acceptance and availability.
Prices are listed in Euro and include applicable taxes unless stated otherwise.
Payments must be completed before processing orders. We accept [payment methods such as bank transfer, credit cards, etc.].

4. Cancellations & Modifications

Orders cannot be modified after processing.
If you wish to cancel an order, please contact us immediately. Cancellations are not guaranteed and depend on the order status.

5. Intellectual Property

All content, including logos, images, product descriptions, and website materials, is owned by Tusk Hill UG and may not be used without permission.

6. Liability & Disclaimer

We are not responsible for damages resulting from improper use, installation, or third-party handling of our products.
Our liability is limited to the amount paid for the purchased product.

7. Governing Law

These Terms are governed by Germany laws. Any disputes shall be settled in the courts of Germany.

Refund Policy

1. Eligibility for Returns & Refunds

We strive to provide high-quality products, but if you are unsatisfied with your purchase, you may request a return or refund under the following conditions:

Items must be unused, undamaged, and in their original packaging.
Requests for returns must be made within [7] days of receiving the product.
Proof of purchase (receipt or invoice) is required for all return requests.

2. Non-Returnable Items

Certain products are not eligible for returns, including:

Used or damaged products due to mishandling.
Custom-made or special-order items.
Products not purchased directly from Tusk Hill UG.

3. Refund Process

Once we receive and inspect your returned item, we will notify you of approval or rejection of the refund.
Approved refunds will be processed within [14] business days and issued via the original payment method.
Shipping costs are non-refundable, except in cases of defective or incorrect products.

4. Exchanges

If you receive a defective or incorrect item, you may request an exchange within [7] days.
We will cover shipping costs for defective or incorrect items.

5. How to Request a Return or Refund

To start a return, contact us at:

📧 Email: tuskhillug02@gmail.com

Shipping Policy

1. Shipping & Delivery

We process and ship orders within [3-7] business days after payment confirmation.
Delivery times vary based on location, shipping method, and carrier availability.
Customers will receive a tracking number once their order has been shipped.

2. Shipping Rates

Shipping costs are calculated at checkout based on location and order weight.
Free shipping may be available for orders over 10000 EUROS.

3. International Shipping

We offer international shipping to selected countries. Additional customs duties and taxes may apply, which are the buyer’s responsibility.

4. Delays & Lost Shipments

We are not responsible for delays caused by weather, customs processing, or courier service issues.
If your package is lost in transit, please contact us, and we will work with the carrier to resolve the issue.

5. Damaged Shipments

If you receive a damaged package, notify us immediately with photos of the damage.
We will assist in filing a claim with the carrier and provide a replacement if applicable.

6. Contact for Shipping Inquiries

Terms & Conditions